Category Archives: Agency Business

3 Interview Tips and Tricks to Prioritize Agent Experience from Day One

Laura Krajewski July 12, 2021 As we emerge from the longest year ever and companies gear up for the “great rehiring” happening in our post-pandemic world, managers and HR reps have to adapt to the changes in hiring. As much as the workforce has been shaped by the COVID-19 pandemic, hiring too has changed with … Continue reading 3 Interview Tips and Tricks to Prioritize Agent Experience from Day One

Reduce Drama At Your Agency: 3 Problems You Can Prevent Using an ARCI Matrix

Karl Sakas July 9, 2021 Use an ARCI (RACI) Matrix to reduce drama at your agency As agencies grow, they often struggle with a key question: Who is in charge of what? Even if you have defined employee roles with titles to match, like “Account Manager” or “Project Manager” or “VP of Sales,” the lines … Continue reading Reduce Drama At Your Agency: 3 Problems You Can Prevent Using an ARCI Matrix