Tag Archives: Start

How to Run a Highly Effective Contact Center (Start Today)

Laura Krajewski October 10, 2021 If your contact center is filled with tired, stressed, irritable employees, your customers will notice. According to Gallup’s State of the American Workplace report, engaged employees are more likely to improve customer relationships, increasing sales by 20%. This statistic supports the popular truth: happy employees make for happy customers. So, … Continue reading How to Run a Highly Effective Contact Center (Start Today)

5 Things to Know Before You Start Advertising on Facebook

Jock Breitwieser August 12, 2021 Using Facebook is an excellent way to expand your reach, attract leads, engage with your audience, and convert leads. Unfortunately, organizations are still not exploiting the platform’s full potential when it could increase their ROI tenfold. However, advertising on Facebook is not merely dumping money on the platform and expects … Continue reading 5 Things to Know Before You Start Advertising on Facebook

Survey Breakdown: 33% of Writers Can’t Report Their Own Value – Here’s How to Start

Tim Ludwig July 12, 2021 The first attention-grabbing result of our survey showed us that company decision-makers and technical communicators have different priorities when it comes to content. Companies view revenue growth as the top priority for content, but technical communicators view revenue growth as their last priority. That may seem pretty obvious, but this … Continue reading Survey Breakdown: 33% of Writers Can’t Report Their Own Value – Here’s How to Start