Category Archives: Payments Online

Increase Sticky Behavior to Prevent Credit Card Switching

Fred Ulrich — November 9, 2016 — November 9, 2016 Competition among credit cards is becoming increasingly intense. And with the current market offering low introductory offers and rich acquisition incentives, it is becoming harder and harder to retain loyal customers. A 2016 survey conducted by CreditCards.com revealed that 24% of respondents indicated a card … Continue reading Increase Sticky Behavior to Prevent Credit Card Switching

Why Real-Time Data Really Matters for Chargeback Management

Ben Bradley — November 7, 2016 Follow @b_bradley— November 7, 2016 When it comes to solving the chargeback management problem for merchants and issuers, it’s not that the data doesn’t exist that would improve the payments ecosystem. What’s missing is access to the right data at the right time. To understand why real-time data is … Continue reading Why Real-Time Data Really Matters for Chargeback Management

7 Mistakes Recurring Merchants Make When Fighting Chargebacks

Ben Bradley — November 7, 2016 Follow @b_bradley— November 7, 2016 Chargebacks are a complex, expensive and aggressive problem. First, they come in all shapes and sizes and impact all types of merchants. There are two main types of chargebacks — fraud (which includes true and friendly fraud) and non-fraud. True fraud chargebacks occur when … Continue reading 7 Mistakes Recurring Merchants Make When Fighting Chargebacks