David Kiger — December 8, 2016 Follow @davidkiger— December 8, 2016 The holiday shopping season brings that odd combination of fun, exciting and stressful times. New small business owners may find the seasonal rush to be an eye-opening experience, one that has significant sales opportunities and potential for growth, but also filled with tricky situations. … Continue reading Customer Service is Crucial for Small Businesses During the Holidays
Columnist Jeff Baum explains that when properly set up, call tracking can help you both measure the value of your PPC campaigns and optimize them for better ROI. Jeff Baum on October 3, 2016 Many businesses receive significant lead volume from phone calls. The reason marketers want to generate phone leads is to capitalize … Continue reading Why call tracking helps improve PPC lead generation account performance
by Lindsay SmithSeptember 28, 2016 Your sales team is closing deals left and right. Your initial reaction is excitement but then panic begins to creep in. As the head of your company’s Customer Success team, you know that additional clients doesn’t always translate to additional headcount for your department and even when it does it … Continue reading 4 Ways to Scale Your Customer Success Efforts
by Peg Miller Follow @PegMillerSeptember 27, 2016 In A Four-Step Media Strategy That Pays Off, Scott Vaughan gives great tips to put more strategy and discipline into your social media strategy. Today’s top performing salespeople are setting themselves apart from the competition through targeted social selling efforts. LinkedIn defines social selling as “leveraging your social … Continue reading How to Use Social Selling to Boost Demand Generation
by Alessandra Ceresa Follow @MissAleCristinaAugust 18, 2016 There are tons of articles explaining what it takes to be a killer salesman. Charisma, persistence, consistency, and persuasive abilities are all important characteristics. However, no matter how good you are, you’ve got to be organized and on top of your game with every single client and lead. … Continue reading How CRM Helps Sales
by David RichAugust 6, 2016 Trying to improve customer service without collecting data on the success of your tactics is a wasted effort. Many ideas for customer service improvements sound great on paper, but turn out to be meaningless to your customers. It’s even more problematic to stick blindly to with same old strategies when … Continue reading Measurable Ways to Improve Your Customer Service
By Nancy Grace August 5th, 2016 Companies invest thousands of dollars to convince new customers to check out their services and products. But it’s not about getting one-time customers. The real goal is to give people such a great experience they become life-time repeat customers. One part of the customer experience is through social networks, … Continue reading Social Media For Better Customer Service
by Caitlin Zucal July 27, 2016 Follow @Caitlin_ZucalJuly 27, 2016 The introduction of the Internet, social media, and mobile has changed the way companies – large or small – interact with dissatisfied customers. According to a study conducted by Nuance Enterprise, 67% of respondents preferred self-service support over traditional support. Phone calls and emails have … Continue reading Delivering Self-Service Support Through Online Communities
by Jackie Carney July 26, 2016July 26, 2016 Field teams are an integral part of most mobile service companies’ success, but it’s not enough for a business to simply build a team of reps and send them out to do their job as they see fit. Problems such as missed appointments, an inefficient use of … Continue reading Why Territory Management Matters For Mobile Field Service
by Salil Gupta July 20, 2016July 20, 2016 What if I told you that the call center could be one of the biggest revenue generators in your entire enterprise? Today, the call center is seen by many COOs as a cost of doing business – a necessary evil – rather than as a revenue-generating group. … Continue reading 3 Steps To Turn Customer Care From Cost Center To Profit Center
