From free speech to paid speech the: implications of X’s pay to reply Radek Zielinski / Oct 10, 2023 X, the platform formerly known as Twitter and now under the direction of billionaire Elon Musk, has unveiled its latest controversial feature: allowing users to restrict replies to their posts only from verified accounts. As … Continue reading From free speech to paid speech the: implications of X’s pay to reply
20% reported liking an advertiser less after seeing ads on social media alongside user-generated hate speech. Constantine von Hoffman on September 22, 2023 Hate speech on social media can significantly damage brands advertising on those platforms, according to a new study. The study, conducted by researchers at the University of Pennsylvania and the University of … Continue reading Hate speech on social media can significantly damage brands: Study
Elon Musk says that Twitter’s algorithm should be open source Karissa Bell @karissabe If Elon Musk is indeed able to buy Twitter, the platform could look a lot different. In his first public, non-tweeted comments since the saga began, Musk addressed why he wants to buy the company, and changes he would want to … Continue reading Twitter updates violent speech policy to ban ‘wishes of harm’
By Michael Grothaus December 02, 2022 Ye, the rapper formerly known as Kanye West, has just discovered that even Elon Musk’s version of Twitter has limits on “free speech.” Musk confirmed on Friday that Ye has been suspended from the platform—again. The suspension of Ye’s Twitter account comes after the rapper tweeted a photo … Continue reading Another chaotic week on Twitter: Ye gets suspended in latest test of Elon Musk’s ‘free speech’ ethos
By Filippo Menczer October 28, 2022 Elon Musk’s acquisition of Twitter on October 27, 2022, has triggered renewed debate about what it means for the future of the social media platform, which plays an important role in determining the news and information many people—especially Americans—are exposed to. In addition to expanding Twitter’s … Continue reading What Elon Musk gets wrong about free speech, Twitter bots, and content moderation
The third quarter transparency reports give us more insight into the platform, but it’s unclear whether the company’s wide-ranging efforts to restore its reputation will have the desired effect. George Nguyen on November 12, 2021 On Tuesday, Facebook published its Q3 2021 transparency reports, including reports on its most widely viewed content and community standards … Continue reading Facebook says short posts have the most views while hate speech drops on platform
Veronica Krieg April 1, 2021 As customer service leaders continue to embrace the life where agents can work from where they’re most comfortable, new challenges catapult to the top of priority lists. Gartner research shows in two years, nearly nine in 10 leaders think 20-80% of the customer service workforce will still work from home. … Continue reading 3 Tactics to Level Up Your Call Center Coaching With Speech Analytics
Applications of AI-Based Speech Recognition in Business Today Praveen Mishra / 19 Aug 2020 There is no doubt that Artificial Intelligence (AI) is driving the decisive and strategic elements of multiple industries today. AI-powered algorithms are residing at the core of every business model. It wouldn’t be wrong to say that very soon the rise … Continue reading Applications of AI-Based Speech Recognition in Business Today
Hunter Douglas Uses Speech Analytics Feedback To Improve Customer Experience by Laurie Sullivan @lauriesullivan, October 18, 2019 Hunter Douglas, a manufacturer and marketer of custom window treatments, found a new way to analyze customer communications to make better products and improve customer service by using “unsolicited feedback” from consumers. By analyzing customer service calls, call center … Continue reading Hunter Douglas Uses Speech Analytics Feedback To Improve Customer Experience
Hunter Douglas Uses Speech Analytics Feedback To Improve Customer Experience by Laurie Sullivan @lauriesullivan, October 18, 2019 Hunter Douglas, a manufacturer and marketer of custom window treatments, found a new way to analyze customer communications to make better products and improve customer service by using “unsolicited feedback” from consumers. By analyzing customer service calls, call center … Continue reading Marketer Uses Speech Analytics Feedback To Improve Customer Experience
