Graham Jones June 17, 2020 The other day I was on a Zoom call and, for the umpteenth time, I couldn’t hear what was going on. It’s not my aging ears that’s the problem, though. Instead, it is the fact that almost everyone on the call was speaking at the same time. So keen were … Continue reading Are You Listening?
Aleh Barysevich — May 19, 2020 To discover all ways in which you can use social listening to affect your ranking, we first have to clear up the meaning behind social listening. What is social listening? Social listening is the technology that lets the companies monitor social media platforms and other online sources for conversations … Continue reading 5 Ways to Use Social Listening for SEO
Julia Miashkova — April 16, 2020 Coronavirus is the buzzword of 2020. Like it or not, COVID-19 stirred the pot unlike anything most of us ever witnessed, cankering our minds, DMs, and social media feeds. While some people are dealing with the imminent implications coronavirus has brought onto their lives, others are looking at the … Continue reading Coronavirus on Social Media: A Social Listening Analysis [Infographic]
Jock Breitwieser — March 30, 2020 Social buying is not only a hot topic. It’s also the future of commerce. More than 74% of shoppers rely on social media when making purchasing decisions. This is in big part due to the democratic nature of social networks and unbiased reviews from users and social influencers. Equally … Continue reading Social Listening: The First Step to Social Selling
CX leaders in B2B industries routinely have a formal process in place to collect customer feedback and hold multiple departments accountable for their customer experience efforts, according to a recent report from Medallia. Amy Gesenhues on November 26, 2019 B2B businesses have as much to gain from an optimal customer experience strategy as B2C organizations, … Continue reading Want to be a CX leader? Embrace more listening channels, collect and share customer feedback
Deb Dey — October 2, 2019 Businesses usually discuss social media in the context of its ability to connect you with an audience and allow you to push out content related to your business. But another important factor of social media is its ability to let you listen, in a fairly unobtrusive way, to what … Continue reading What is Social Listening and What Can It Do For a Business?
Chris Christoff — June 24, 2019 Follow @chriscct7 — June 24, 2019 Social media is now more than a place where people get together and share cute cat videos. In fact, entrepreneurs and business owners are using social platforms as a way to stay in touch with their customers. If you want to be successful, … Continue reading How to Use Social Listening for a Superior UX
Shreesha Ramdas — June 13, 2019 Follow @shreesha — June 13, 2019 Entrepreneurs are often advised to listen to customers, even more so than to their investors, their gut, or their team. After all, customers are the most important component of a successful entrepreneurial business, besting technology, engineering, a great idea, or the ineffable perseverance … Continue reading Why Entrepreneurs Need to Keep Listening to Customers After Initial Success
Chris Christoff — June 4, 2019 Follow @chriscct7 — June 4, 2019 Digital marketing is the best way for business owners to reach their target audience, regardless of their customer’s age and location. If you’re trying to improve your lead generation efforts, develop a new product, or looking to retain current customers, social listening is … Continue reading How to Use Social Listening to Increase Sales
Garry Grant — May 14, 2019 Follow @seoinc — May 14, 2019 What is Social Listening? Social listening is the act of scouring the internet for chatter about your brand. Some of the feedback you’ll see on your social media channels because people will speak to you and about you there. But, a lot could … Continue reading What is Social Listening? How it Helps Your SEO