Mike Hasler — May 17, 2017 — May 17, 2017 True or false: your outsourced contact center provider is just another vendor. Attempting to establish a strategic partnership with your contact center is like chasing a unicorn. It’s a valid question. There are plenty of areas of your business that you outsource without a second … Continue reading Chasing Unicorns: Is It Possible to Have a Strategic Partnership with Your Contact Center?
Daily Archives: May 29, 2017
Think Like a Director: The Secret to Managing a Conversational Presentation
Julie Hansen — May 17, 2017 Follow @acting4sales— May 17, 2017 A conversational presentation is a non-linear style of presenting in which you can move about in a more fluid way responding to prospect’s interests. It’s a big – and often welcome – change from the old days of a sales person’s orderly and scripted … Continue reading Think Like a Director: The Secret to Managing a Conversational Presentation
How to Become a Thought Leader
Amy Wunderlich — May 17, 2017 — May 17, 2017 The term “thought leader” isn’t new but it’s certainly gaining momentum in the business world. A thought leader is anyone who is considered an expert in their field of expertise. Thought leaders are typically your go-to people when you have a question pertaining to their … Continue reading How to Become a Thought Leader
Tackling Digital Policies One Step at a Time
Kristina Podnar — May 17, 2017 Follow @kpodnar— May 17, 2017 Running a small business can be a lot like parenting kids with ages ranging from toddler to teenager — with a couple of dogs and cats thrown in for good measure. You’re always multitasking, there’s never time to give anything your full attention, and … Continue reading Tackling Digital Policies One Step at a Time
How to Make 5 Boring Product Descriptions Sound Irresistible
Heather R. Morgan — May 17, 2017 Follow @HeatherReyhan— May 17, 2017 There is a time and a place for explaining what your product does. During a demo, maybe, or if you’re close to closing a deal, and your buyer has a few questions about how a certain feature works. Cold emails are not the … Continue reading How to Make 5 Boring Product Descriptions Sound Irresistible
Your Fool-Proof Guide To Designing an Awesome Blog Post
Denise Chan — May 17, 2017 Follow @denisechan26— May 17, 2017 You thought you were done when you wrote that last sentence of your blog post, but now you have to think about design too? You might be avoiding design because it’s time consuming or you feel like you don’t really have the eye for … Continue reading Your Fool-Proof Guide To Designing an Awesome Blog Post
Progressive profiling: Why it’s a win for you and your customers
Contributor Ryan Phelan explains the benefits of progressive profiling and walks you through the steps you should take when implementing your profiling program. Ryan Phelan on May 17, 2017 “First-person marketing,” as my colleague, Matt McGowan, explained in an earlier Marketing Land piece, sees customers as individuals to whom brands must shape their messaging … Continue reading Progressive profiling: Why it’s a win for you and your customers
The podcast option: How audio content can help build a B2B business
Thinking about podcasting as a B2B content strategy? Columnist Megan Hannay lays out the benefits and drawbacks of podcasting, and the time and equipment that you’ll need. Megan Hannay on May 17, 2017 For B2B marketing, I’m a big believer in focusing on the one or two primary content vehicles for your brand. Some … Continue reading The podcast option: How audio content can help build a B2B business
Pain Points Offer Business an Opportunity to Innovate and Expand
Matt Goldman — May 17, 2017 Follow @TheOriginalBull— May 17, 2017 Pain points are a part of business. They create opportunities to innovate, diversify and grow. Without customer pain points, there is no reason to be in business. Trading goods and services is as old as mankind itself. Eliminating pain points began with a simple … Continue reading Pain Points Offer Business an Opportunity to Innovate and Expand
Fishing for Data Freedom, Landing an Unwelcome Surprise
Joseph Riddle — May 17, 2017 Follow @josephriddle13— May 17, 2017 It was a staple of the cartoons from my childhood: Seated on a river bank, an eager fishing enthusiast casts a line into the water and begins reeling in the line, imagining trout for dinner. Cue the laugh track — what breaks the surface … Continue reading Fishing for Data Freedom, Landing an Unwelcome Surprise