Daily Archives: March 17, 2017

Take your customers off mute: 3 tips for customer feedback

There’s no denying the value of customer feedback. Columnist Loretta Jones shares three tips to make sure you’re getting the most out of your customer feedback programs. Loretta Jones on February 27, 2017   Customer feedback is important. Period. It’s useful for everything from employee training to product improvements to marketing. There’s no denying its … Continue reading Take your customers off mute: 3 tips for customer feedback

Precision Questioning is the Shortcut to Smarter Work

Chloe Jung — February 27, 2017 — February 27, 2017 Everyone wants to get more out of their team. More focus, better efficiency, less rework, better results, faster decisions, smarter decisions. What if you could get there by sharpening only one skill? Shitty questions, you’re out. Precision questions, suit up! Recognizing the symptoms of bad … Continue reading Precision Questioning is the Shortcut to Smarter Work

Google Reminds Advertisers To Say Good-Bye To Converted Clicks

Google Reminds Advertisers To Say Good-Bye To Converted Clicks by Laurie Sullivan @lauriesullivan, February 27, 2017 Google began emailing reminder letters late last week about its decision to eliminate the column in AdWords called Converted Clicks, which helps advertisers to better understand last-click performance metrics that many still rely on. Late last year, Google moved … Continue reading Google Reminds Advertisers To Say Good-Bye To Converted Clicks