Daily Archives: October 4, 2016

Twitter now lets brands say when they’re available to respond to tweets

Businesses’ Twitter profiles can now display their hours of availability and a button to send it a direct message. Tim Peterson on September 15, 2016   rvlsoft / Shutterstock.com Twitter is playing catch-up with Facebook once again when it comes to becoming brands’ favored social platform for customer service. Businesses’ Twitter profiles can now display … Continue reading Twitter now lets brands say when they’re available to respond to tweets

E-Commerce Fulfillment Trends for Every Business

by Sarah Landrum Follow @SarahLandrumSeptember 15, 2016 Online customers have loftier expectations when shopping compared to a decade ago, thanks in part to services like Amazon Prime that make purchases and returns easy. Purchasing power is also aided by customer reviews, which have credibility now with labels like “Verified Purchase” presented alongside the reviewer’s name. … Continue reading E-Commerce Fulfillment Trends for Every Business

Business Process Reengineering: What to Do If Your Business Is Failing

by Benjamin BrandallSeptember 15, 2016 What is business process reengineering? Like most buzzwords, business process reengineering (BPR) is a dull way to describe an interesting topic. Put simply, it’s the act of rethinking the way you do the important things in your business. It’s when you say “this is so inefficient it’s killing us”, and … Continue reading Business Process Reengineering: What to Do If Your Business Is Failing

Using social metrics + SEO + questions to create content that drives inbound traffic

How do you create great content that captures organic search and social traffic alike? Columnist Matthew Barby explains his method for identifying content themes and topics. Matthew Barby on September 15, 2016  Content marketing delivers results when it addresses what potential customers are searching for and sharing on social media. Content marketing delivers great results when … Continue reading Using social metrics + SEO + questions to create content that drives inbound traffic

Adobe Target expands beyond A/B testing to automated optimization of user experience

The company is today announcing Auto-Target, which implements machine learning-driven automation across the entire tool. Barry Levine on September 15, 2016   Adobe is today evolving its Target solution — part of its Marketing Cloud — away from the testing of discrete A/B variables and toward automated optimization of entire user experiences. A new Auto-Target capability extends … Continue reading Adobe Target expands beyond A/B testing to automated optimization of user experience