Latest Posts

Social Media Reporting: Make Sure Clients Know You’re Worth It

Hi, Welcome Catherine Hayden — March 7, 2017 — March 7, 2017 Here’s a scary fact: 59% of entrepreneurs don’t believe social media is essential to their business. This comes from a survey published last year by an industry group called The Alternative Board (TAB). Social media managers, on the other hand, know how vital … Continue reading Social Media Reporting: Make Sure Clients Know You’re Worth It

Conversion Rate Optimization: The 5 Most Important Factors that Affect Landing Page Conversion

Daniel Burstein — March 7, 2017 — March 7, 2017 Look, I’m not a New England Patriots fan. Not by any stretch. But you have to give credit where credit is due – they have been the dominant NFL team for the past 15 years or so. How did they do it? And what can … Continue reading Conversion Rate Optimization: The 5 Most Important Factors that Affect Landing Page Conversion

Striking the Software Standardization Balance: Scale Up without the Bureaucracy

Erik Dietrich — March 7, 2017 — March 7, 2017 To create the most efficient work environment, you need to standardize on tools and processes in a way that makes sense. Read on for tips on what works best. In a whitepaper I wrote recently, I talked about two hypothetical organizations. I used them to … Continue reading Striking the Software Standardization Balance: Scale Up without the Bureaucracy

Driving local marketing change with Uber, Lyft and self-driving cars

Columnist Brian Smith explains how ride-sharing services and self-driving cars will open up a host of new opportunities for local businesses. Brian Smith on March 7, 2017   Are you ready for pay-per-car marketing? That’s right, PPC is about to take on a whole new meaning. Uber and Lyft recently began testing programs in which … Continue reading Driving local marketing change with Uber, Lyft and self-driving cars

Break through 5 common barriers to contextual marketing and connected experiences

In an increasingly multi-channel world, it’s difficult to make every customer interaction meaningful. Columnist Mike Sands explains the secret to driving more genuine engagements that foster retention and loyalty. Mike Sands on March 7, 2017   Do your marketing programs encourage customers to regularly log in to the brand website or app? Or make use … Continue reading Break through 5 common barriers to contextual marketing and connected experiences

Designing a Customer Feedback Survey That Helps You and Doesn’t Annoy Customers

David Little — March 7, 2017 — March 7, 2017 If you want to grow your bank by acting on individual customer feedback, your success depends upon a fundamental principle—you have to engage and encourage customers to provide feedback. In this regard, we advise our clients to follow the five tenets listed below. Take note … Continue reading Designing a Customer Feedback Survey That Helps You and Doesn’t Annoy Customers

How to Define Your Priorities and Build a Plan for Customer Centricity

David Little — March 7, 2017 — March 7, 2017 The final discipline of growth banking is all about listening and acting on feedback from your customers. This discipline requires an understanding of measure and metrics. It requires a commitment to closed-loop feedback. And it starts with the decision to either build or buy a … Continue reading How to Define Your Priorities and Build a Plan for Customer Centricity